Laptop and Technology Resources

Laptop Documents & Helpful Resources

Student Laptop HandbookPDF download (EspañolPDF download)

Student/Parent Agreement Form:

Laptop Insurance Link for adding insurance to protect your student's laptop

LWSD Technology Page
Information about student netbooks,mobile access and more

Technology Donation Guidelines

Technology | Microsoft Teams Resources

Microsoft Teams: Classroom Basics for Parents - Click to sign up for training options.


A note from your Librarian Ms. Courage:
ATTN: Students:  Did you know that you can access many do it yourself tutorials in your OneNote or Teams? 
  • If your particular problem is not in the tutorials or didn't work, reach out to either Ms. Courage ecourage@lwsd.org or Ms. Siddick asiddick@lwsd.org.  
  • If you need to come in for some extra TLC (one on one tech help or a computer swap) get on our appointment books by filling out this form. We will contact you within 72 hours but usually within 24 business hours.  

LWHS Remote Learning Tech Support (step by step):  

  1. Please fill out this form if you are having issues with your laptop. Depending on the problem, we may be able to troubleshoot for a fix quickly or submit a HelpDesk ticket for you.
  2. The LWHS Virtual Library Teams page (accessible by students only) has a bank of files that address many common tech issues. You may find your solution there.
  3. Students who have registered their password, have the ability to reset it on their own and will never be locked out. Here's the link to access Password Recovery.
  4. Has your student received their email receipt for tech devices (e.g. computer/cord) issued in September 2020? If not, have them fill out this form, students can only fill it out once and the receipt is sent to their email.

LWSD Tech Support
The LWSD Technology Operations department is now providing Family Technology Access support 7 days a week from 7am to 7pm. Direct Helpdesk support is available by phone and email through this service.
 
Contact support for families at:
ftaccess@lwsd.org and (425) 936-1322, 7 a.m. - 7 p.m., 7 days per week.
 
Self-help support in the form of FAQ and “How To” information is available on the technology webpage: https://www.lwsd.org/covid-19/technology-support-during-school-closure.